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				<p class="content-title">Total Revenue</p>
				<ul class="paragraph">
					<li>Total revenue as reported in the annual report for end of the year.</li>
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				<p class="content-title">Total Operating Expense</p>
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					<li>Total operating expense as reported in the annual report for end of the year.</li>
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				<p class="content-title">Total Annual Premium</p>
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					<li>Total annual premium for policies at end of the year.</li>
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				<p class="content-title">Total Policies</p>
				<ul class="paragraph">
					<li>Total number of in-force policies at end of the year.</li>
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				<p class="content-title">Policy Sales Growth</p>
				<ul class="paragraph">
					<li>Measures how many new policies the organization has sold over a given period of time and is compared to a target value.</li>
					<li>Can be defined based on the number of new clients, a measure of the number of new policies sold, or a combination of the two.</li>
					<li>Determines if the organization is hitting sales targets.</li>
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				<p class="content-title">Outsourcing of Functions</p>
				<p class="paragraph">Checklist indicating which, if any, of the functions in the organization are outsourced:</p>
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					<li>New business processing</li>
					<li>Billing, payments and collections</li>
					<li>Customer service</li>
					<li>Claims</li>
					<li>Reinsurance</li>
					<li>Sales</li>
					<li>Support groups</li>
					<li>Others</li>
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				<p class="content-title">Total Claims</p>
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					<li>Total number of claims for end of the year.</li>
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				<p class="content-title">Average Cost per Claim</p>
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					<li>Measures how much an organization pays out for each claim filed by the customers.</li>
					<li>Calculated by dividing the total cost associated with processing claims by the total number of claims.</li>
					<li>Can be categorized based on the type of claims.</li>
					<li>Helps the organization to properly assess the risk associated with each type of policy and adjust policy pricing accordingly.</li>
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				<p class="content-title">Claims Ratio</p>
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					<li>Measures the number of claims in a period and divides that by the earned premium for the same period.</li>
					<li>If value is higher than expected or established norms, investigation is required to find out why.</li>
					<li>If value is lower than expected, it could indicate irrelevant products or difficulties in claiming, that could affect customer’s satisfaction.</li>
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				<p class="content-title">Average Time to Settle Claim</p>
				<ul class="paragraph">
					<li>Measures how long it takes, on average, to settle insurance claims for each type of policy an organization offers.</li>
					<li>May vary based on the type of insurance policy.</li>
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				<p class="content-title">Claim Error Rate</p>
				<ul class="paragraph">
					<li>Percentage of claims processed with errors requiring correction.</li>
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				<p class="content-title">IT Development Expense</p>
				<ul class="paragraph">
					<li>Percentage of total information technology expense used for application development.</li>
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				<p class="content-title">IT Applications Supported</p>
				<ul class="paragraph">
					<li>Total number of applications supported by the information technology function at end of the year.</li>
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				<p class="content-title">Customer Satisfaction</p>
				<ul class="paragraph">
					<li>Measures how satisfied the customers are with the products and services provided by the organization.</li>
					<li>Can be done through surveys.</li>
					<li>Essential for insurance business that relies on recurring revenue from existing customers.</li>
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